Customer support
Email and live-chat support, case triage, escalation and knowledge-base workflows.
YEREVAN, ARMENIA · B2B OPERATIONS
Reliable operations. Built around your business.
TIMKUDA supports growing companies with dedicated customer service, technical assistance, website operations, QA testing and back-office workflows—delivered by our Armenia-based team.
TIMKUDA / B2B
Services designed to keep your business moving
Choose a focused service or combine workstreams into a tailored monthly engagement.
IT helpdesk
First-line technical troubleshooting, ticket management and escalation to specialists.
Website & server administration
Content updates, access management, uptime monitoring and maintenance coordination.
Software testing
Feature testing, bug documentation, regression checks and fix verification.
Back-office support
Records processing, database updates, quality checks and operational reporting.
OUR APPROACH
A clear, accountable way to work
01 · Discovery
We review your workflows, systems, expected volume and required coverage.
02 · Setup
We agree on scope and pricing, configure tools and prepare support documentation.
03 · Delivery
Our team handles agreed tasks and shares reports and escalations.
GET IN TOUCH
Let’s build your support plan
Tell us what your company needs. We’ll respond to discuss scope, coverage and a proposal.